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Contact Support

We're here to help you get the most out of QR Crafter

๐Ÿš€ Quick Support

Before contacting us, check if your question is already answered:

๐Ÿ“ง Get in Touch

Primary Support Email

๐Ÿ“… Business Hours:
Monday - Friday, 9:00 AM - 6:00 PM

โฐ Response Time:
Typically within 24-48 hours

โ„น๏ธ What Information to Include

To help us resolve your issue quickly, please include the following information in your email:

๐Ÿ“ฑ Device Information

  • ๐Ÿ“ฑ Device Model: iPhone 15, iPad Pro, etc.
  • ๐Ÿ’ป iOS Version: Settings โ†’ General โ†’ About
  • ๐ŸŽฏ App Version: Settings โ†’ QR Crafter โ†’ Version
  • ๐ŸŒ Language/Region: Your device language setting

๐Ÿ› Issue Details

  • ๐Ÿ“ Description: What exactly happened?
  • ๐Ÿ”„ Steps: What were you doing when it occurred?
  • ๐Ÿ“ธ Screenshots: If applicable, include images
  • โš ๏ธ Error Messages: Any error text you saw
๐Ÿ’ก Pro Tip: The more details you provide, the faster we can help you resolve the issue!

โฐ Response Times & Hours

๐Ÿƒโ€โ™‚๏ธ

Standard Support

24-48 hours
General questions, feature requests, and non-urgent issues

๐Ÿšจ

Priority Support

12-24 hours
App crashes, data loss, and premium user issues

โšก

Critical Issues

Same day
Security concerns and widespread app failures

๐Ÿ•’ Business Hours:

  • ๐Ÿ“… Weekdays: Monday - Friday, 9:00 AM - 6:00 PM
  • ๐Ÿ“… Weekends: Limited support for critical issues only
  • ๐ŸŒ Holidays: Response times may be extended during national holidays

๐Ÿ” Common Inquiries

๐Ÿ› Bug Reports

When reporting bugs, please include:

  • ๐ŸŽฏ Exact steps to reproduce the issue
  • ๐Ÿ“ฑ Device and iOS version
  • ๐Ÿ“ธ Screenshots or screen recordings
  • ๐Ÿ”„ Whether restarting the app helps

๐Ÿ’ก Feature Requests

We love hearing your ideas! Include:

  • ๐Ÿ“ Detailed description of the feature
  • ๐ŸŽฏ How it would help you
  • ๐Ÿ’ญ Examples from other apps (if any)
  • ๐Ÿ‘ฅ Why other users would benefit

๐Ÿ’ณ Premium Support

Premium subscribers get priority support:

  • โšก Faster response times
  • ๐ŸŽฏ Direct access to development team
  • ๐Ÿ’ฌ Detailed troubleshooting assistance
  • ๐Ÿ”ง Custom configuration help

๐Ÿ”„ Subscription Issues

For billing and subscription problems:

  • ๐Ÿงพ Include your App Store receipt
  • ๐Ÿ“… Subscription purchase date
  • ๐Ÿ’ณ Payment method used
  • โš ๏ธ Exact error message (if any)

๐Ÿ’ฌ We Value Your Feedback

Your input shapes QR Crafter's future! We regularly review all feedback and incorporate user suggestions into our development roadmap. Whether it's a small UI improvement or a major new feature, we want to hear from you.

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App Store Rating

Rate us on the App Store and help other users discover QR Crafter

๐Ÿ’ก

Feature Ideas

Share your creative ideas for new features and improvements

๐ŸŽจ

Design Feedback

Tell us how we can make the app more intuitive and beautiful

๐Ÿ“ง Ready to Get in Touch?

We're excited to hear from you! Click the button below to open your email app with our support address pre-filled.

This will open your default email app with a pre-filled template to help you provide all the necessary information.

๐Ÿค Our Commitment to You

๐Ÿ“ž Personal Service: Every email is read by a real person, not an automated system.

๐Ÿ”’ Privacy Protected: We never share your contact information with third parties.

๐ŸŽฏ Solution Focused: We work hard to resolve your issues, not just respond to them.

๐Ÿ“ˆ Continuous Improvement: Your feedback directly influences app updates and new features.